Information Technology Specialist (Systems Administration/Customer Support)
Company: Internal Revenue Service
Location: Lexington
Posted on: October 20, 2024
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Job Description:
Duties
WHAT IS THE CRIMINAL INVESTIGATION (CI) DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Systems Administration
Systems Administration/Customer Support
The following are the duties of this position at the full working
level.
Information Technology Specialist (Systems Administration)
Review proposed new systems, networks, and software designs for
potential security risks, develop and implement migration
strategies or countermeasures, and resolve integration issues
related to the implementation of new systems within the existing
infrastructure.
Generate and run simulation models for future applications and
evaluate and verify impacts on the current and planned CI
enterprise IT architecture.
Develop and implement a national plan for installing new products
or equipment, resolving installation problems, and maintaining
server integrity and availability, including planning for
continuity of operations during the deployment of new server
technology.
Computer Operations Administrator (COA)
Develop and implement migration strategies including planning for
continuity of operations during the deployment of new server
technology.
Generate and run simulation models for future applications, and
evaluate and verify impacts on the current and planned enterprise
IT architecture.
Develop and present plans for integrating new server technology
into existing architecture.
Plan and coordinate the installation, configuration, maintenance,
and upgrade of enterprise management software and related
enterprise-level changes to the systems infrastructure.
Plan, implement, and manage problem management systems designed to
effectively recognize, report, track, and resolve problems; and
evaluate the feasibility of adapting new methods to enhance
customer satisfaction.
Senior Computer Specialist - Criminal Investigation (CI)
Hotline
Provides guidance and assistance on the entire range of technical
issues.
Independently, or as a team leader, undertakes technically complex
projects/studies for Criminal
Investigation requiring coordination across functional lines
Service wide and overseas.
Serves as a technical lead/contact providing assistance to
customers on multi-user systems and/or client
server applications. Identifies and analyzes trends in systemic and
software applications problems, advises
on various methods of improving application usability,
documentation, implementation plans, and customer
education
Requirements
Conditions of Employment
Qualifications
Federal experience is not required. The experience may have been
gained in the public sector, private sector or One year of
experience refers to full-time work; part-timework is considered on
a prorated basis. To ensure full credit for your work experience,
please indicate dates of employment by month/year, and indicate
number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of
this announcement OR time of referral:
QUALIFICATION REQUIREMENTS: BASIC REQUIREMENTS ALL GRADES:
Experience must include Information Technology (IT) related
experience that demonstrates each of the following four
competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral
Communication and 4) Problem Solving.
GS-13 LEVEL:
You must have one year of specialized experience at a level of
difficulty and responsibility equivalent to the GS-12 grade level
in the Federal service. Specialized experience for this position
includes Experience that demonstrates accomplishment of computer
project assignments that required a wide range of knowledge of
computer requirements and techniques pertinent to the position to
be filled. This knowledge is generally demonstrated through
assignments that required the ability to analyze a number of
alternative approaches in the process of advising management
concerning major aspects of IT system design. This would include
defining what system interrelationships must be considered, or what
operating mode, system software, and/or equipment configuration is
most appropriate for a given project.
GS-14 LEVEL:
You must have one year of specialized experience at a level of
difficulty and responsibility equivalent to the GS-13 grade level
in the Federal service. Specialized experience for this position
includes Experience that demonstrates accomplishment of computer
project assignments that required a wide range of knowledge of
computer requirements and techniques pertinent to the position to
be filled. This knowledge is generally demonstrated through
assignments that required the ability to analyze a number of
alternative approaches in the process of advising management
concerning major aspects of IT system design. This would include
defining what system interrelationships must be considered, or what
operating mode, system software, and/or equipment configuration is
most appropriate for a given project.
For more information on qualifications please refer to .
Education
For positions with an education requirement, or if you are
qualifying for this position by substituting education or training
for experience, submit a copy of your transcripts or equivalent. An
official transcript will be required if you are selected.
A college or university degree generally must be from an accredited
(or pre-accredited) college or university recognized by the U.S.
Department of Education. For a list of schools which meet these
criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or
universities may be used to meet the requirements. You must show
proof the education credentials have been deemed to be at least
equivalent to that gained in conventional U.S. education program.
It is your responsibility to provide such evidence when applying.
Click for Foreign Education Credentialing instructions.
Additional information
Though many locations may be listed, you will be limited to a
maximum of 5 location choices. Please consider each location
carefully when applying. If you are selected for a position at one
of your location selections, that location will become your
official post of duty.
This is an open continuous announcement which allows applicants to
apply up to the closing date of the announcement, 03/10/2025. This
announcement will establish an inventory of applicants. Contingent
upon funding and space requirements, one or more vacancies may be
filled at the locations listed in this announcement as they come
available.
Benefits
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
Required Documents
The following documents are required and must be provided with your
application. All application materials, including transcripts, must
be in English.
Please note that if you do not provide all required information, as
specified in this announcement, you may not be considered for this
position (or may not receive the special consideration for which
you may be eligible).
How to Apply
This Direct Hire Public Notice is to gather applications that may
or may not result in a referral or selection. Your application will
remain active through the open period of this Public Notice.
Applicants will be referred on a first in, first out basis. Those
applicants who are applying earlier in the process will stand a
much better chance of being referred for consideration in the
selection process.
The following instructions outline our application process. You
must complete this application process and submit any required
documents by 11:59 p.m. Eastern Time (ET) on 03/10/2025 in this
announcement. We are available to assist you during business hours
(normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying
online poses a hardship, please contact us by noon ET on
03/10/2025.
To preview the Application Questionnaire, please click the
following link:
To update your application, including supporting documentation, at
any time during the announcement open period, return to your
USAJOBS account (). There you will find a record of your
application, the application status, and an option to Update
Application. This option will no longer be available once the
announcement has closed.
To verify the status of your application both during and after the
announcement open period, log into your USAJOBS account: . All of
your applications will appear on the Welcome page. The application
record in your USAJOBS account provides an Additional Application
Information page that provides information regarding the
documentation you submitted and any correspondence we have sent
related to this application. The Application Status will appear
along with the date your application was last updated. For
information on what each Application Status means, visit: .
Agency contact information
(ERC) Employee Resource Center
Phone
Email
Website
Address
CI - Tech Operations and Investment Services
1111 Constitution Ave NW
Washington, DC 20224
US
Next steps
Treasury believes in a working environment that supports inclusion;
please view our reasonable accommodation policies and procedures at
. We will provide reasonable accommodation to applicants with
disabilities on a case-by-case basis; please contact us if you
require this for any part of the application and hiring
process.
Once your application package and online questionnaire is received
you will receive an acknowledgement email. You are responsible for
checking status updates and notifications in USAJOBS. Hard copy
notifications will not be sent to you. You may check the status of
your application for this position at any time by logging onto the
USAJOBS "My Account" tab and clicking on "Application Status." For
a more detailed update of your application status, you may click on
"more information." Please notify us if your contact information
changes after the closing date of the announcement. If your email
mailbox is full or blocked (SPAM) you may not receive important
communication that could affect your consideration for this
position.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: Internal Revenue Service, Lexington , Information Technology Specialist (Systems Administration/Customer Support), Accounting, Auditing , Lexington, Kentucky
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