Call Center Representative
Location: Cincinnati
Posted on: October 26, 2024
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Job Description:
Call Center Representative
Description:
Adecco is currently looking for experienced Call Center Customer
Service Representatives in the Cincinnati area. A local leading
financial organization is looking to add to their growing team.
Call Center Representatives interact with customers to provide
information in response to inquiries about products and services
and to handle and resolve complaints. If you meet the
qualifications listed below – Apply Now!
Responsibilities for Call Center Representative include but are not
limited to the following:
•Confer with customers by telephone by email to provide information
about products or services in the banking industry
•Confirm customer information while maintaining confidentiality
•Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
•Determine charges for services requested
•Refer unresolved customer grievances to designated departments for
further investigation.
•Resolve customers' service complaints
•Obtain and examine all relevant information to assess validity of
complaints and to determine possible causes with in the banking
industry
Candidates must meet the following requirements for
consideration:
•High School Diploma or equivalent
•3-5 years of Customer Service Experience
•1-2 years of Banking Customer Service a plus
•Advanced Verbal and Written Communication Skills
Pay for this position is $12.00/hr plus overtime as needed. This is
a temporary-to-hire opportunity.
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits available to you as a
contractor after one week of employment include:
•Medical Coverage - Access to an affordable and comprehensive group
medical coverage plan
•401(k) - Adecco offers all temporary employees the ability to
participate in a 401(k) savings program
•Pay Options/Direct Deposit - Make it as easy as possible for you
to get paid
•Service Bonus - Rewarding employees who make an extended work
commitment
•Paid Holidays - Selected paid holiday, based on accrued hour
requirements
•State-of-the-Art Career Center - Training and resources available
for all employees
•Highly trained and professional staff - Our team cares about you
and your career!
Click on “Apply Now” to be considered for this position or any
other customer service related opportunities with Adecco.
Keywords: , Lexington , Call Center Representative, Administration, Clerical , Cincinnati, Kentucky
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