Sr. Customer Service Manager

Company: VK Supermarket
Location: Cincinnati
Posted on: November 18, 2024

Job Description:

Join our dynamic team at Confidential as a Senior Customer Service Manager, where you will lead a passionate group of professionals dedicated to delivering exceptional customer experiences. This role requires a proven track record in customer service management and a commitment to excellence. The position offers a salary range of $73,000 - $80,000 per year and is based in Cincinnati, OH.Responsibilities

• Strategically lead customer service operations to align with organizational goals
• Design, implement, and continuously improve customer service processes
• Develop and manage budgets for the customer service department
• Monitor department expenditures and identify cost-saving opportunities
• Conduct financial analysis to assess the profitability of customer service initiatives
• Collaborate with finance teams to develop accurate financial forecasts
• Establish advanced customer retention strategies using data analytics
• Lead initiatives to integrate cutting-edge technologies for service delivery
• Oversee the recruitment, training, and performance evaluation of customer service personnel
• Act as the escalation point for critical customer issues
• Manage and lead a team of customer service representatives
• Develop and implement customer service policies and procedures
• Resolve complex customer issues and escalate as necessary
• Monitor customer service metrics and implement improvements
• Handle customer complaints and provide timely solutions
• Continually improve the customer service experience
• Train and onboard new customer service employees
• Ensure customer service representatives maintain accurate records and documentation
• Stay up-to-date with industry trends and technologies to improve customer service
• Collaborate with other departments to improve overall customer experienceRequirements
  • Bachelor's Degree
  • More than 5 years
  • Authorized to work in US
  • Background Check
  • Lift 50 lbs
  • Weekends
  • WeekdaysBenefits
    • Health Insurance
    • Paid Time OffSalary: $73,000.00-$80,000.00 per year Associated topics: call center manager, customer service manager, customer service team manager, management experience, manager, monitor, operations, operations manager, review, supervisor

Keywords: VK Supermarket, Lexington , Sr. Customer Service Manager, Executive , Cincinnati, Kentucky