Service Desk Solution Manager
Company: VirtualVocations
Location: Louisville
Posted on: February 5, 2025
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Job Description:
A company is looking for a Principal Product Management -
Digital Workplace Solutions.
Key Responsibilities:
Drive the evolution of Service Desk offerings using emerging
technologies
Lead the ideation, development, and go-to-market strategy for
Service Desk services
Engage with various stakeholders to ensure operational viability
and market readiness of solutions
Required Qualifications:
University degree and/or 5-10 years of experience in IT support
services and solution management
At least 3 years of experience in service desk operations
Knowledge of ITIL processes and practical delivery of service
management
Experience in architecting solutions and working with sales
teams
Ability to evaluate trade-offs between build vs. buy options
Keywords: VirtualVocations, Lexington , Service Desk Solution Manager, Executive , Louisville, Kentucky
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