Technology Support Specialist

Company: Technology Consulting, Inc.
Location: Lexington
Posted on: February 8, 2025

Job Description:

TCI has an immediate need for a Technology Support Specialist in Lexington, KY. This is a long-term contract opportunity with probable extensions. This is not a C2C opportunity.

Make your application after reading the following skill and qualification requirements for this position.

PLEASE NOTE THIS POSITION REQUIRES US CITIZENSHIP OR PERMANENT RESIDENCE.

SUMMARY

The AOC Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for providing technical computer assistance to users of computer-based software applications, and/or hardware, providing Technical Assistance to problem determination and resolution for computer hardware equipment and/or software application. May become service desk expert in one of the following areas. 1) Hardware support for computer peripherals, and infrastructure equipment, and/or 2) Core Business Software Support, and/or 3) External Software.

RESPONSIBILITIES Identify trends in incidents.
Cross trains other service techs.
Submit solutions to supervisor for knowledgebase articles.
Communicate with computer system users to provide training and/or assistance for software application programs.
Give instructions to users on computer applications and the use of computer equipment.
Provide assistance for users experiencing problems with computer application.
Install and uninstall computer equipment at statewide computer sites.
Test computer equipment to assure serviceability and dependability.
Perform basic diagnostic testing on malfunctioning equipment.
Utilize computer programs for problem determination.
Keep records and statistics on all problems and assistance calls utilizing online information management software.
Provide technical information to system support personnel, vendor representatives and/or computer operations staff to resolve problems relating to network or computer systems.
Assist in system recovery during computer failures.
Maintain computer system database.
Availability for on-call rotation during non-business hours.

REQUIREMENTS High School Diploma with 2+ years of job-related experience OR a minimum of Associate's degree in Computer Science and 1 year of hands-on relevant experience
Must possess and maintain a valid Kentucky Driver's License.
Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP.

Keywords: Technology Consulting, Inc., Lexington , Technology Support Specialist, IT / Software / Systems , Lexington, Kentucky