FRONT DESK SUPERVISOR

Company: Uptown Rental Properties LLC
Location: Cincinnati
Posted on: November 15, 2024

Job Description:

Uptown Rental Properties has established a legacy of unsurpassed customer service and operational excellence in the management of the finest quality and most diverse housing options throughout Greater Cincinnati. We are currently looking for a skilled and personable Front Desk Supervisor! In this role, you'll lead our Resident Relations (Front Desk) team, providing training and oversight to ensure a top-notch resident experience. The ideal candidate will bring team leadership experience, scheduling know-how, and a knack for handling a lively workload in a laid-back yet fast-paced environment. The Front Desk Supervisor is an on-site, full-time position, at $20/hr, including the incredible benefits listed below:Front Desk Supervisor Benefits:

• Paid training
• Paid Holidays
• Paid Time Off & Sick Days
• Employee Resource Program
• Profit Sharing
• 401(k) w/ company match
• Medical, vision, dental, disability & life insurance
• Room for advancement in a growing company
• Free parking
• Employee Appreciation Events
• Company sponsored sports teams, book club, and moreFront Desk Supervisor responsibilities:
  • Act as the first point of contact for residents and visitors, ensuring high-quality service
  • Interview, hire, onboard and train new team members
  • Support Resident Relations Representatives in resolving resident concerns and escalated issues
  • Conduct performance reviews, set KPIs, and implement action plans for continuous improvement
  • Create and manage schedules to ensure coverage of all business hours
  • Ensure adherence to company policies and procedures
  • Serve as the primary contact for calls and emails, directing them to the appropriate team member
  • Oversee and train team members on various administrative tasks, including mail distribution, key management, and rent check coding
  • Collaborate and work closely with property management, maintenance and other operational departments
  • Contribute to external marketing initiatives
  • Track and respond to online reviews to uphold Uptown's brand reputationFront Desk Supervisor qualifications:
    
    • HS Diploma or equivalent
    • Minimum one year of experience in team management or supervision: hiring, terminations,, training, and scheduling
    • 3 years' experience in customer service, hospitality, or related field
    • Ability to adapt quickly to changing procedures and priorities
    • Resourceful, analytical, solution-focused thinking
    • Strong communication and interpersonal skills
    • Experience with multi-line phone systems
    • Keen eye for detail
    • Excellent organizational skills
    • Ability to manage time effectively in a fast-paced environment
    • Knowledge of property management is a plus
    • Ability to maintain a positive, collaborative, encouraging and motivating demeanorApply today to join our team!
      #HP
      
      
      
      PI826b9c626522-37248-35993819

Keywords: Uptown Rental Properties LLC, Lexington , FRONT DESK SUPERVISOR, Other , Cincinnati, Kentucky