Mail Center Team Lead

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: Directs Workflow of Mail Operations, Overnight Area and Metering Department. Will work closely with the Mail Operations Manager on day-to-day operations for all departments. Ensures staff compliance with department policies and procedures. Maintains constant communication with other shift and other building team leads to ensure all items are sorted and delivered in a timely manner.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Prioritize and assign work to nonexempt Mail Center, Metering and Overnight staff.

* Ensure that Overnight delivery standards are met daily and all mail messengers pickup and delivery to the Mail Fax Copy room at the assigned times.

* Ensure that all blue bags and customer packages are given to the proper courier.

* Maintain optimum efficiency and cost effectiveness.

* Ensure timely completion of paperwork and reports.

* Suggest new techniques for improving productivity to management team.

* Communicate issues as needed to the management team.

* Serve as a Bancorp resource for mail related questions.

* Ensure training of new employees.

* Serve as departmental resource for ongoing questions and problem solving.

* Solve complex operational and customer service issues that escalate beyond staff experience and knowledge.

* Perform quality checks of departmental work.

* Perform all work in accordance with established safety procedures.

* Provide recommendations with regards to specific performance appraisals, promotions, and disciplinary actions of employees.

* Acquire working knowledge of 1FD process.

* Assist in making sure the department is tour ready at all times.

* Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

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