Response Center Analyst

Company: VirtualVocations
Location: Louisville
Posted on: February 4, 2025

Job Description:

A company is looking for a Response Center Analyst - Tier 1 for a remote position with a Saturday to Tuesday shift.

Key Responsibilities

Resolve incidents through direct client interaction via phone, email, chat, and ticket management system
Monitor alerts from service and infrastructure monitoring systems and conduct initial triage
Coordinate incidents, sending alerts to technical operations teams as needed

Required Qualifications

1 year of platform monitoring experience
1 year of help desk experience
Technical certifications preferred

Keywords: VirtualVocations, Lexington , Response Center Analyst, Professions , Louisville, Kentucky

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